Shipping Information and Policies for Abortion Care

Choix has partnered with a mail order pharmacy named Honeybee Health, located in California, to coordinate getting you your abortion care medication. You must sign consent forms and submit your final payment before we will proceed with sending medications.

Once payment and consents are received by Choix, we will send a prescription for your medications to Honeybee. These medications can only be sent to you via this mail order pharmacy; we cannot prescribe them to a local pharmacy.

You will receive a total of 4 medications from Honeybee: the 2 medications needed for the abortion process (mifepristone and misoprostol), as well as medication for pain and nausea. You can also add on other supportive care items at checkout, as well as the option for faster shipping.

Address

Your medications will be shipped to the address you registered with in your Choix patient portal. These will be sent via UPS shipping. Please verify or update your address before final checkout; you can do so by logging in to your portal and editing the address under “Profile”, and edit using the pencil icon. IF YOU FORGET TO INCLUDE YOUR APARTMENT NUMBER OR YOUR ADDRESS IS OTHERWISE INCORRECT AND YOUR PACKAGE BECOMES LOST, YOU WILL BE RESPONSIBLE FOR PAYING FOR ANOTHER MEDICATION PACKAGE.

STANDARD UPS GROUND SHIPPING TIMES

CA – 1-2 business days
CO – 3 business days
IL – 4 business days

Expedited UPS Ground Shipping Times

Typically 1-2 business days regardless of your location.

Shipment Times

Per Honeybee’s Policy:

If we receive your consents and payment BEFORE 11:30am PST on a given business day, your medications will be processed and ship the same day.

If we receive your consents and payment AFTER 12pm PST, your medications will be processed and ship the following day.

The day your medications ship is NOT included in the business days quoted above.

Their shipments go out at the end of each business day, so tracking emails are not sent until then.

Tracking Your Medications

Once we have processed your prescriptions to Honeybee, we will send you messages stating your prescription has been sent. HoneyBee will email you the tracking number from support@honeybeehealth.com once your package has shipped. Please be sure to check your spam folder if you do not receive the email from them by the morning after the day your medication has shipped.

**Please note**: The tracking email from Honeybee will look like you are only getting 3 medications, as the mifepristone and misoprostol are bundled. You are getting 4 medications!

SHIPPING DELAYS

Please note that with all shipping preferences, there may be delays that are beyond our control. Please read the following information carefully to understand about delayed packages.

If a package is delayed by up to 3 days, but is still arriving within your window to take the medication, we will not issue a package reshipment. Please plan accordingly.

If a package is delayed by more than 3 days, we will send you new medications, free of charge.

If a package is deemed lost, we will issue you a replacement package free of charge.

Shipping Delays

Please note that with all shipping preferences, there may be delays that are beyond our control. Please read the following information carefully to understand about delayed packages.

If a package is delayed by up to 3 days, but is still arriving within your window to take the medication, we will not issue a package reshipment. Please plan accordingly.

If a package is delayed by more than 3 days, we will send you new medications, free of charge.

If a package is deemed lost, we will issue you a replacement package free of charge.

Refund/Return Policy

Once medications are shipped from the pharmacy, no refunds or returns will be given. Medications cannot be returned to the pharmacy, per the pharmacy law.

If you decide to cancel your order BEFORE your medications are shipped from the pharmacy, a partial refund will be given in the amount of $150 (plus the cost of any added add-on such as pregnancy tests, heating pad, or expedited shipping costs).

If Choix or Honeybee makes an error in getting you the medications in a timely fashion, a full or partial refund will be issued.

As mentioned above, if your package becomes lost due to an address error, you will be responsible for paying for the cost of reshipment.

Risk of Miscarriage

Please note: a miscarriage is more common the earlier you are in pregnancy, and about 10-15% of all pregnancies end in miscarriage, the majority of those are in the first trimester.

Choix cannot issue refunds, even in the event of a miscarriage.